Submit a complaint

Fill out our complaint form or email your complaint, along with your contact details, order number, and a clear description of the complaint, to info@aedpartner.nl.

You will receive an acknowledgement of receipt as soon as possible. This lets you know that we have taken your complaint into consideration.

We will carefully investigate your complaint and contact you for additional information if necessary.

You will receive a substantive response from us no later than 14 days after submitting your complaint. If we are unable to meet this deadline, we will inform you in good time of the reason for the delay and when you can expect a final response.

Depending on the situation, we will offer you a suitable solution. This could be, for example, repair, replacement, a refund, or (by mutual agreement) another solution.