Baalderborg and Frion are prepared for the unexpected

About Baalderborg and Frion
Care organizations Baalderborg and Frion will be administratively merged in 2025. Together, they work from over 120 locations in Overijssel and Drenthe to serve over 2,500 people with intellectual disabilities (from young to old) and seniors. From assisted living and day care to intensive 24-hour care: a safe environment is paramount in all these locations.

Marcel Richard has been the Safety Coordinator and Head of Emergency Response for the past year. With a background of 25 years in the police and justice sector, combined with extensive experience in the healthcare sector, he knows like no other how to set up a robust safety organization for a merger of this size.

One reliable partner for AEDs, maintenance and service
After the merger, the management of the approximately 30 AEDs within Baalderborg and Frion became fragmented. The equipment came from several suppliers and the maintenance was handled by other parties. “My assignment was to harmonize the security organization,” Marcel explains. “Specifically, that meant centralizing delivery, maintenance, and service with one party to create efficiency and transparency.”

Based on previous positive experiences in a previous position, Marcel contacted AED-Partner. “The lines of communication are short and the coordination is smooth. For me, it is important that not only the hardware is of high quality, but that we also have the guarantee that service and maintenance are handled in a strict manner.”

The outdated AEDs have now been replaced. The remaining devices will be replaced as soon as the warranty period expires. In addition, the organization concluded an eight-year service agreement, including annual preventive maintenance on-site. The 24/7 service after a deployment also had a decisive impact for Marcel: “Recently, an AED was deployed. After just one phone call, someone immediately came to get the device ready for use again. That level of service is essential to us.”

Safety starts with prepared employees
In addition to investing in good equipment, Baalderborg and Frion are investing heavily in the training of employees. Each location receives a first aid training every year that is tailored to the specific needs of that location. Where an AED is present, AED training is standard practice. This not only ensures that the equipment is in order, but also ensures that employees know exactly how to act appropriately in an emergency situation.

Marcel concludes: “High-quality AEDs, reliable maintenance, and clear communication form the foundation of a safe environment. We have found that combination with AED-Partner.”